The BigGive

Dear supporters of Comfort Rwanda

We would like to apologise for the difficulties you have experienced in trying to give online to Comfort Rwanda's BigGive Christmas Challenge (http://new.thebiggive.org.uk/projects/view/11576). Comfort Rwanda has been one of the charities whose site has not been accessible all morning and as such we have been placed, along with some other charities, at quite a disadvantage as around half a million pounds of funds have already been disbursed this morning. You can see from below that things should be OK tomorrow morning and would appreciate so much if you could try again tomorrow morning!

Bless you for changing lives in Rwanda.

The statement from BigGive reads:

Thank you for your patience during the launch of this morning's Christmas Challenge.

We apologise for the difficulties in accessing the site. The problem was due to unforeseen server issues associated with the volume of donors trying to use the site. We understand that this has caused many of you to have to retract messages that you have already sent out to your donors.

We have now taken the site down to try to iron out these difficulties and to prevent donors from making donations when not all the charities may be able to access the site. We are therefore planning to re-launch the Challenge at 10am tomorrow morning, to give everyone sufficient time to let their donors know.

Some of you may have heard from donors who are unsure as to whether or not their donation has been accepted and matched. We would like to reassure you that any donations under £5,000 to Challenge Charities will be matched and any donations made in error refunded at no cost upon the donors request.

I would like to wholeheartedly apologise on behalf of myself and the rest of the Big Give team. We appreciate the huge effort you all put in to making this work and hope that your donors are able to return with fresh enthusiasm tomorrow morning and make the Challenge a big success.


Best regards,

Ashley Bowe


Managing Director
The Big Give